FAQ

How can we help?

FAQ - Frequently Asked Questions

About Us

What makes Queenify Jewelry unique?

For over 20 years, Queenify Jewelry has been a trusted name in the manufacturing and distribution of premium body jewelry products. Specializing exclusively in handmade sterling silver, 10K, 14k gold body jewelry, we take pride in combining expert craftsmanship with timeless design.

If you want a detailed information about us, please click here.

Why does Queenify Jewelry focus exclusively on handmade jewelry?

Queenify Jewelry focuses exclusively on handmade jewelry because it allows us to ensure superior craftsmanship, unique designs, and exceptional quality. By handcrafting each piece, we can deliver jewelry that is both durable and meaningful, with meticulous attention to detail.

How long has Queenify Jewelry been in business?

Queenify Jewelry has been proudly serving customers for over 20 years, offering high-quality handmade 14k gold jewelry with a focus on craftsmanship and design.

Orders

Do you offer customization or personalization?

Yes, we provide customization services for selected jewelry pieces. Depending on the product, you can personalize your jewelry with engravings, unique designs, or custom sizing. Customization options vary based on the type of jewelry, so feel free to contact us for more details and availability.

What materials are used in your jewelry?

We craft our jewelry using premium materials, including sterling silver, 10K and 14K solid gold, natural gemstones, moissanite, and cubic zirconia. Every piece is meticulously handcrafted to ensure exceptional durability and exquisite beauty.

What payment methods do you accept?

Queenify accepts major payment methods, including Visa, MasterCard, Amex, PayPal, Apple Pay, Google Pay, and Stripe, among other secure options. All transactions are encrypted to ensure your safety and privacy.

How long does it take to process an order?

Each piece is handcrafted specifically for you, processing and delivery may take 3-7 business days. Custom or personalized orders may require additional time. You’ll receive an email confirmation with tracking details once your order is shipped.

Jewelry Care

Do you offer warranties on your jewelry?

Yes, all Queenify Jewelry products come with a limited warranty covering manufacturing defects. Contact our customer service for assistance with warranty claims.

How do I care for my jewelry?

To keep your jewelry looking its best, store it in a dry, cool place, avoid contact with water, perfumes, or harsh chemicals, and clean it regularly with a soft cloth. Care instructions may vary by product, so ensure your jewelry is dry after cleaning and stored properly. For specific guidance, feel free to contact our customer service team.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping times and costs vary depending on your location. For more details, visit our Shipping Policy page.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How can I track my order?

Once your order is shipped, we’ll provide you with a tracking number via email. You can use this number to monitor your package's delivery status. In addition to tracking via email, you can also check the status of your order directly on your order page for real-time updates.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What is your return and refund policy?

We offer a 30-day return policy for unused and undamaged items. For personalized or final-sale items, returns are not accepted. Visit our Return and Refund Policy page for full details.

Get in touch

Have questions about your order, or a general enquiry?